Privacy Policy

What we collect

• Account information you provide: name, email, password (stored as a salted hash, never in plain text).
• Billing information, handled directly by Stripe — we never see or store your card number.
• Lesson and quiz progress, so completion can be tracked for you or your organization's admin.
• Photos and questions you submit to the Sandbox Agent or Documentation Camera, sent to OpenAI (image analysis, voice generation) and Anthropic (the Sandbox Agent's reasoning) to produce a response. We do not use this content to train our own models.
• A saved copy of each photo uploaded to those tools, along with who uploaded it, the question asked, and the AI's response. Restoration Academy's owner may review these to check the quality of the AI's answers and how the tools are being used.
• If you attach a job to a Sandbox Agent or Documentation Camera session, the resulting email (including any photo) is sent via Resend to the homeowner and supervisor email addresses your organization entered for that job.
• IP address and request timestamps, used only for rate-limiting and abuse prevention (e.g. blocking scripted signups or scraping attempts) — not for tracking or advertising.

How we use it

To operate the Service: authenticate you, track your course progress, process payments, run the AI tools, send Agent Mail on your organization's behalf, enforce these policies, and maintain security (including detecting scraping or abuse).

Who we share it with

We do not sell your personal data. We share it only with the service providers needed to run the Service: Stripe (payments), Resend (Agent Mail delivery), OpenAI and Anthropic (the AI tools), and our hosting provider. Organization admins can see which of their assigned seats a teammate holds, but not an individual's quiz answers or watch history in this version of the product.

Retention

We retain account and progress data for as long as your account is active, and job/email records created through Agent Mail for as long as the organization that created them keeps its account, to preserve a real record of what was sent to a homeowner or supervisor. Saved photos are kept until they're deleted, and you can ask us to delete a photo you uploaded, or one of your property, using the address below. You can request deletion of your account by contacting us at the address below; we'll remove what we can without breaking another user's records (e.g. a job your organization still relies on).

Security

Passwords are hashed, not stored in plain text. Video content is served only to authenticated, actively-subscribed accounts. Signup and login are rate-limited to slow down scripted abuse. No system is perfectly secure, and we can't guarantee the absolute security of data transmitted to or from the Service.

Children

The Service is intended for working adults in the restoration industry and is not directed at, and should not be used by, anyone under 18.

Changes

We may update this policy as the Service changes. Continued use after an update constitutes acceptance of the revised policy.